Customer Testimonials

Dylan and his staff are consummate professionals. If you own a KIA bring it here!

Jacob was great! Got us a good deal and stayed almost an hour late to make sure we were taken care of. Thank you! Enjoy hockey🏒

This is my second time buying a car from Luther Kia Inver Grove and I would highly recommend them to anyone looking. Joe Ray was great to work with on helping us find exactly what we were looking for and Mitch was extremely helpful on the financial side, explaining all the details with our previous car being totaled and how the process works from there.

My husband and I purchased a certified pre-owned EV from this dealership and we had a great experience. Our salesperson, Matthew Plummer, was excellent; helpful and very well informed but not pushy. The sales managers were easy and pleasant to work with as well. The team addressed a few cosmetic needs with our CPO before we picked it up, and we feel like we purchased a brand new vehicle. Thanks!

Brad was very helpful and patient. There were challenges with my deal that Brad dealt with smoothly calmly, and with skill. He was incredibly friendly and greeted me very shortly after I entered the sales floor. He truly made my buying experience unstressful.

Great buying experience with Joe Ray and Eric Nieves - low pressure and great communication!

rob steinmetz was a gem to work with

Dealt with Rob Steinmetz. Easy to work with, professional.

Rob Steinmetz is the easiest salesperson to work with. Professional, honest and fun.

Wonderful customer service with kind and helpful people. Good value for an AWD vehicle!

Rob Steinmetz is phenomenal at Luther IGH. Definitely would consider going back for another car if ever needed. Everything you would want in a car salesman.

James was great. Huge help in getting us into the perfect ride for the family. Listened to us, taught us all about the bells and whistles and made everything easy.

Elmer and everyone were great. 4 years ago I had a not so great experience but decided to try again. Everyone there was friendly and very helpful. Thanks. Love my Telluride

Rob was fantastic. Personable, honest, and is working for his customers. Thanks for a great experience Rob!

I received excellent help from sales agent Brad Levine and the manager Jamie Maurer who assisted me with the financing process; I recommend this place. —thank you again!

The thought of spending half of the day at a dealership to purchase a new car sent my anxiety through the roof. I worked with Elmer who went above and beyond to make sure that we had everything that we needed together before I even walked through the door. I spent less than 2 hours there from start to finish I would have left sooner if I didn’t change the trim last minute. I am extremely happy with my experience 10/10 would recommend.

Leslie is an incompetent employee, rudely questioning my Reasoning for needing an oil change every two weeks. I like one service advisor here James he’s the goat , and I never get transferred to him, sadly. had to talk to this lady… If you get her on the phone, just hang up.

This dealership is focused on providing excellent customer service. Sales and service are structured to meet customer needs and create loyalty.

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My Salesperson was "AWESOME" with assisting me through my experience with the purchase of my amazing vehicle at Luther Kia from the beginning to the driving away great experience Thanks Brad and the financial team in making this happen

James was great. He helped me get my new car and made it easy and fun. Everyone there is super nice and helpful.

The dealership had many cars to choose from. My sales person that we worked with was very knowledgeable. Good experience.

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Just bought a CPO EV. Could not be happier with the process. Jimmy was a great salesman who was prompt in responses, honest in his answers to questions, and genuinely caring for the customer. Additionally, the finance department worked hard to find a deal that worked. I have purchased many new and used vehicles from dealerships and have never had as good of service as I did here.

I have called and left 4 messages with their finance department. One time I was even told they are known for not calling back. I won’t be purchasing my next vehicle from them

A few weeks ago we were searching for a new 2nd car and made an inquiry about one in their online inventory. Rob from their sales department reached out and everything went exceptionally from there! Rob made arrangements for us to come in and take a test drive, and even had the car washed right before we got there. He was so great to work with! Very friendly, courteous, listened to all of our questions and worked with us to incorporate the external financing that we had secured with our desired banking establishment, To that end, once we decided to ... Read More

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Google - Oct 24, 2026

A few weeks ago we were searching for a new 2nd car and made an inquiry about one in their online inventory. Rob from their sales department reached out and everything went exceptionally from there! Rob made arrangements for us to come in and take a test drive, and even had the car washed right before we got there. He was so great to work with! Very friendly, courteous, listened to all of our questions and worked with us to incorporate the external financing that we had secured with our desired banking establishment, To that end, once we decided to go forward with the purchase, Jaimie in financing was also great to work with!. She was friendly, patient and provided us with every detail we needed! It all went seamlessly and was a great buying experience! We would definitely recommend Luther Kia of Inver Grove Heights, and especially Rob and Jaimie, to anyone shopping for a new vehicle! Stephen and Paulette O.

I had a wonderful experience buying a car I had been looking to get for a few months. I wanted a specific car, 22 Malibu 2.0 turbo/without the cvt trans with pano sunroof. Joe took good care of me from the moment I inquired about the 22 Malibu Premiere they had. I also reached out to a couple other dealerships looking at other ones I found (higher mileage around the same price) but Joe was prompt and really kind & ultimately I went with him because of that, and the car they had was the best deal as far as mileage and ... Read More

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Google - Oct 24, 2026

I had a wonderful experience buying a car I had been looking to get for a few months. I wanted a specific car, 22 Malibu 2.0 turbo/without the cvt trans with pano sunroof. Joe took good care of me from the moment I inquired about the 22 Malibu Premiere they had. I also reached out to a couple other dealerships looking at other ones I found (higher mileage around the same price) but Joe was prompt and really kind & ultimately I went with him because of that, and the car they had was the best deal as far as mileage and condition. I appreciate all your help Joe, thanks again. 10 stars!! I love my ride. Already put 3,000 miles on ole Mali girl in the last month since I bought it. 🤭

Elmer was amazing to work with! From the moment we stepped onto the showroom floor, he listened to what we wanted and made sure we got exactly that. He made the entire process quick, efficient, and stress-free. He was knowledgeable, kind, and always responsive to my questions via text or phone. It was truly a pleasure to meet and work with him, and I couldn’t recommend him enough!

This was honestly one of the most transparent and straightforward car-buying experiences I’ve ever had. I initially called the sales line at Kia Inver Grove Heights and connected with Brad. Sometimes the right doors open at the right time, and Brad was the hinge pin that brought this entire deal together. What impressed me most was that Brad earned my trust before I even committed to coming to the dealership. I knew exactly what I wanted, and instead of the usual runaround, he worked with his team to put together a deal that made sense. His transparency, communication, and ... Read More

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Google - Oct 23, 2026

This was honestly one of the most transparent and straightforward car-buying experiences I’ve ever had. I initially called the sales line at Kia Inver Grove Heights and connected with Brad. Sometimes the right doors open at the right time, and Brad was the hinge pin that brought this entire deal together. What impressed me most was that Brad earned my trust before I even committed to coming to the dealership. I knew exactly what I wanted, and instead of the usual runaround, he worked with his team to put together a deal that made sense. His transparency, communication, and commitment to getting to “yes” gave me the confidence to move forward. By the time I arrived, the vehicle was pulled up front, detailed and ready for a test drive. No dealer games, no unnecessary back-and-forth, and no pressure. We signed paperwork and completed the purchase within an afternoon. I understand Brad is relatively new to the dealership, but if my experience is any indication, he’s going to make a lasting impact. He understands that customer service starts well before someone walks through the showroom doors. That kind of approach builds trust, earns referrals, and creates a reputation that will serve him and the dealership well. Mitch in Finance continued that same experience by being transparent and flexible. He helped me understand which options were genuinely relevant to me as a buyer versus those that were simply “good to have,” without pressuring me into unnecessary add-ons. The focus was on making informed decisions and getting the deal finalized. Matthew also deserves recognition. Even though he wasn't the primary salesperson on the floor, he took time out of his day to get me set up with Kia Connect. Rather than making me wait or passing me off, he simply said, “No problem,” and got it done. It's a small gesture that says a lot about someone's character and willingness to help. Like Brad, Matthew is someone I believe will make a lasting impression at the dealership. I also want to recognize the team members working behind the scenes, including the person who helped with my trade-in and the new car sales management team. I didn't catch everyone's name, but I appreciate their collaboration and the work they put in to bring the entire deal together. If you value transparency, efficiency, and a low-pressure buying experience, I highly recommend giving them a call. This is what buying a car should feel like, and I hope the team gets the recognition they deserve.

Scott at Luther Kia of Inver Grove is amazing to work with! If you're in the market to buy a vehicle Luther Kia of Inver Grove is where you need to go!

(Translated by Google) Very attentive and excellent service, they know how to sell and provide security when buying your car (Original) Muy atentos y excelente trato , saben como vender y dar seguridad al comprar tu carro

Rob, Nic and Jamie were great to work with. Kept me informed throughout the process.

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I can honestly say this was the best car-buying experience I’ve ever had! Cedric was absolutely wonderful to work with from start to finish. He made the entire process smooth, stress-free, and enjoyable, which is not something you can always say about buying a car! He was knowledgeable, personable, patient, and genuinely cared about making sure we had a great experience. We never felt pressured, and everything was handled professionally and efficiently. We couldn’t be happier with our experience and would absolutely recommend this dealership to anyone looking to buy a vehicle. If you’re looking for a ... Read More

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Google - Oct 21, 2026

I can honestly say this was the best car-buying experience I’ve ever had! Cedric was absolutely wonderful to work with from start to finish. He made the entire process smooth, stress-free, and enjoyable, which is not something you can always say about buying a car! He was knowledgeable, personable, patient, and genuinely cared about making sure we had a great experience. We never felt pressured, and everything was handled professionally and efficiently. We couldn’t be happier with our experience and would absolutely recommend this dealership to anyone looking to buy a vehicle. If you’re looking for a great car-buying experience, ask for Cedric!

Brad is amazing made buying the car easy

HIGHLY RECOMMEND. I needed a car for my daughter and Matthew P absolutely killed it. I'm very particular and like to ask a lot of questions, he was so helpful. After showing me many different options, I landed on the '26 Nissan Pathfinder Platinum. My kid loves it and so do I, thanks again Matt!

I had a good experience and everything was explained clearly by a team of 3 staff members. I did my research beforehand but I ended up signing more services with the car I was buying b/c the info I was told was very important. Mr. Yusuf who speaks my native language made everything easy first and the other staff members helped me with other important services and to connect me to KIA app. This is my first new car and I’m overly satisfied.

I recently purchased a used Hyundai Elantra from Luther Nissan Kia. Rob was excellent throughout the process. He patiently answered all my questions, kept the conversation moving without making me feel rushed, and made the actual purchase smooth and efficient. As a first-time car buyer, I particularly appreciated his helpful and straightforward approach. It was a very positive experience.

I wouldn't buy a car here if your looking to be taken care of! I am 20 years old and I bought my first new car here and am pretty disappointed in the purchase expierence overall here. My sales men was great but I had a chip in my windshield on my K5 the first 900 miles and I will quote what my Salesmen & sales manager said. "It looks like the survey has expired. We had offered to repair the rock chip in exchange for a perfect survey. Since the survey is no longer available, I'll need to ... Read More

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Google - Oct 19, 2026

I wouldn't buy a car here if your looking to be taken care of! I am 20 years old and I bought my first new car here and am pretty disappointed in the purchase expierence overall here. My sales men was great but I had a chip in my windshield on my K5 the first 900 miles and I will quote what my Salesmen & sales manager said. "It looks like the survey has expired. We had offered to repair the rock chip in exchange for a perfect survey. Since the survey is no longer available, I'll need to check with craig to see if they're still willing to honor that offer. He will be back tomorrow." Never heard anything back from them again and just a disappointed customer. Had it fixed on my own.

Pleasurable and painless way to lease a 2027 Kia Telluride - would highly recommend. Scott and Nick were very helpful, patient and a pleasure to work with.

Friendly, informative, not pushy, professional, quick! I have worked with this dealership since 2001. Whether it is buying a car or getting service done on a vehicle I have always gotten the best service.

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My first visit to this dealership was fantastic, thanks to Tyler Cha. He was incredibly informed, helpful, and patient throughout the entire process. He explained everything clearly, made sure I understood my options, and created a smooth, stress-free experience. I really appreciated his professionalism and genuine customer care. Highly recommend working with Tyler!

They sold us an absolute lemon. Entire engine gave out within 2 months of driving. Then the alternator. Then the AC compressor. When we called about a warranty for the entire engine due to recent purchase, they were rude and dismissive. Absolutely stay away if you’re looking for a used car, you have zero security in your purchase. We’ve had great experiences with different Kia dealers in other places for a decade. My spouse and I are both teachers so we have a limited budget and have been sharing a car for months due to this situation. Don’t ... Read More

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DealerRater - Oct 14, 2026

They sold us an absolute lemon. Entire engine gave out within 2 months of driving. Then the alternator. Then the AC compressor. When we called about a warranty for the entire engine due to recent purchase, they were rude and dismissive. Absolutely stay away if you’re looking for a used car, you have zero security in your purchase. We’ve had great experiences with different Kia dealers in other places for a decade. My spouse and I are both teachers so we have a limited budget and have been sharing a car for months due to this situation. Don’t plan to ever give another Luther location our money. Untrustworthy business to put a car literally on its last legs on the lot with a proud guarantee and carfax report of a single owner that kept up with maintenance. A real evaluation of the vehicle should have foreseen at least some of these issues. Brian Nerka has moved to a different department since purchase, but was listed as sales manager at time of purchase.

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I can’t say enough great things about Robert and the experience I had purchasing my new Kia Telluride! From start to finish, he was incredibly helpful, knowledgeable, patient, and genuinely invested in making sure I had a great experience. He made the entire process smooth, stress-free, and enjoyable, which is exactly what you hope for when buying a new vehicle. Robert took the time to answer all my questions, explain my options, and make sure I felt confident in my decision without ever making me feel pressured. His professionalism, communication, and attention to detail truly set him apart. It ... Read More

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Google - Oct 14, 2026

I can’t say enough great things about Robert and the experience I had purchasing my new Kia Telluride! From start to finish, he was incredibly helpful, knowledgeable, patient, and genuinely invested in making sure I had a great experience. He made the entire process smooth, stress-free, and enjoyable, which is exactly what you hope for when buying a new vehicle. Robert took the time to answer all my questions, explain my options, and make sure I felt confident in my decision without ever making me feel pressured. His professionalism, communication, and attention to detail truly set him apart. It was clear that he genuinely cared about helping me find the right vehicle and ensuring I was happy with my purchase. I absolutely love my new Kia Telluride, and Robert played a huge part in making the experience such a positive one! If you’re looking for a car salesman who goes above and beyond, treats you with respect, and makes the buying process easy and enjoyable, I highly recommend asking for Robert! He is a true asset to the dealership, and I would absolutely work with him again. Thank you, Robert, for such an amazing experience

Steve (Ray) was awesome to work with. Our experience was no pressure, which we really appreciated as we came from a different place and couldn't wait to leave! We will refer to this dealership as they are ethical and trustworthy.

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Everything went smoothly and timely. Great showing dash operations and information. And the price was right!!!👍👍

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Had a great experience, staff was very easy to work with and kind. Jovonie took my call requesting to look at a vehicle and had the vehicle ready before I even arrived. Overall, a great experience.

Fantastic experience, was very smooth and made the process very easy.

Joe was very patient and helpful.

They made purchasing easy. There was no high pressure regarding the purchase itself or supplemental warranties, and they generally avoided the common salesperson tactic of trying to create a false sense of urgency.

Elmer recently helped us with a lease on a new vehicle. Our family is growing and with having guests coming in front out of town often, we knew we needed a new vehicle that fit our needs. Elmer was patient in showing us our options and working out a deal that worked best for us. He was also so kind to our 2.5 year old daughter, which helped ease the stress of car buying with a little one in tow. We cannot thank him enough for taking care of us and we would 100% recommend him to anyone looking to purchase their ... Read More

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Google - Oct 12, 2026

Elmer recently helped us with a lease on a new vehicle. Our family is growing and with having guests coming in front out of town often, we knew we needed a new vehicle that fit our needs. Elmer was patient in showing us our options and working out a deal that worked best for us. He was also so kind to our 2.5 year old daughter, which helped ease the stress of car buying with a little one in tow. We cannot thank him enough for taking care of us and we would 100% recommend him to anyone looking to purchase their next car.

Sales person was very knowledgeable, and provided excellent service.I would recommend friends to this sales person and dealership.

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They were very professional customer service wonderful experience excellent customer, The salesman Ahmednoor was very professional!

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Jovonie and the finace manager (forgot his name) made the car buying process easy peasy. Jovonie had to jump through hoops to get our car from another inventory car lot but offered options of looking at a identical model but different shade in the mean time so we werent wasting our time PLUS wanted to ensure we were 100% on the color of car so pulled up terrain brown shaded model for assurance as they were working on the lot vehicle transfer. This gesture showed he cared about what we wanted. You can tell he knows his stuff and is very ... Read More

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Google - Oct 11, 2026

Jovonie and the finace manager (forgot his name) made the car buying process easy peasy. Jovonie had to jump through hoops to get our car from another inventory car lot but offered options of looking at a identical model but different shade in the mean time so we werent wasting our time PLUS wanted to ensure we were 100% on the color of car so pulled up terrain brown shaded model for assurance as they were working on the lot vehicle transfer. This gesture showed he cared about what we wanted. You can tell he knows his stuff and is very good at multi tasking. The finance manager has a great attitude and answered any questions we had quickly and affirmatively and has a good banter. Would recommend Luther Kia

Awesome experience! Steve Newby is honest. I appreciate that! And finance was low pressure. The whole experience has been top notch. You can't go wrong with getting your vehicle from Luther Nissan Kia of Inver Grove Heights!

Got vehicle towed to a brand you are suppose to trust. Not the case anymore. Told them when vehicle got towed in that the alternator was bad. They charged a full diagnostic to confirm what I already told them. Said the part with labor was going to be $1600 installed. Part on back order no date given at all when possible to get one. Almost a week goes by and so I called a different dealership. Got the part in hand in less than 2 hours. Go to dealership and will not remove diagnostic. Plus the new part is charged to the ... Read More

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DealerRater - Oct 10, 2026

Got vehicle towed to a brand you are suppose to trust. Not the case anymore. Told them when vehicle got towed in that the alternator was bad. They charged a full diagnostic to confirm what I already told them. Said the part with labor was going to be $1600 installed. Part on back order no date given at all when possible to get one. Almost a week goes by and so I called a different dealership. Got the part in hand in less than 2 hours. Go to dealership and will not remove diagnostic. Plus the new part is charged to the book of 5 hours. When I asked other dealership cost of install they said 4.6 hours. We can talk peanuts or we can talk honestly. I got an OEM remanufactered for $235. Plus $875 to install somewhere else. Luther Nissan Kia is going to charge insane prices everytime. They could care less. I do not recommend purchasing a vehicle from here or EVER using the service department. Have had 4 Nissan's in the family for over 15 years. Time to change brands and companies for sure. We are done.

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Our car buying experience was very laid back from start to finish. Scott was very knowledgeable and explained our options.

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We had a good experience our sales person was very professional and answered all of our questions

Miguel did a fantastic job! The whole process was so easy and straight forward. No pressure. He really took the time to make sure we left with everything we needed to feel comfortable in our new car. I would highly recommend this dealership and Miguel!

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Jovanie was so easy to deal with! I was able to do all of my paperwork signing online so that when I went in to pick up the vehicle it was ready to go and all I had to do was sign the title work and pay them 🙂 everybody was so helpful and they walked me through some features on my vehicle before I left. I really enjoyed the experience and would definitely purchase from them again

Tried purchasing a used EV from Luther of Inver Grove Heights. They falsely claimed there was no way to read a State of Health (SOH) report on the battery. Not only did Luther of Bloomington provide this on their vehicle but Walser KIA went above and showed us in real time how it’s done and the read out. KIA’s own warranty needs to be able to read the SOH in order to prove the above 70% and to mark the vehicle as Certified Pre-Owned. If you’re looking for an EV, stay far away from anyone who won’t ... Read More

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Google - Oct 4, 2026

Tried purchasing a used EV from Luther of Inver Grove Heights. They falsely claimed there was no way to read a State of Health (SOH) report on the battery. Not only did Luther of Bloomington provide this on their vehicle but Walser KIA went above and showed us in real time how it’s done and the read out. KIA’s own warranty needs to be able to read the SOH in order to prove the above 70% and to mark the vehicle as Certified Pre-Owned. If you’re looking for an EV, stay far away from anyone who won’t give you the SOH report.

Friendly and efficient. Enjoyed our experience and Matthew was very helpful. Enjoying our new ride!

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Scott was great to work with! He explained everything very clearly, and he got me a great deal on a beautiful new 2027 Kia Sportage!

James was great as my salesman. I experienced nothing but great customer service and communication.

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This dealership is a bit of a drive from my home, but I’m very glad I made the trip. Everyone was friendly, professional, and treated me very well. I especially appreciated the upfront and transparent pricing. I worked with Denny Viner, who was extremely helpful throughout the process. Another team member also took the time to help me get everything set up with my new car, which was greatly appreciated. The entire process was smooth and efficient. Closing the deal and completing all the paperwork took very little time, which made the experience even better. Overall, it was a ... Read More

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Google - Oct 1, 2026

This dealership is a bit of a drive from my home, but I’m very glad I made the trip. Everyone was friendly, professional, and treated me very well. I especially appreciated the upfront and transparent pricing. I worked with Denny Viner, who was extremely helpful throughout the process. Another team member also took the time to help me get everything set up with my new car, which was greatly appreciated. The entire process was smooth and efficient. Closing the deal and completing all the paperwork took very little time, which made the experience even better. Overall, it was a great experience from start to finish. I would definitely buy from this dealership again in the future and would recommend them to others.

After a pleasant experience buying my 2nd car from Igor Tennenbaum I went in for my first service appt and was greeted promptly by service Advisor Jacob Bauman. He was very thorough with his explanation of what was recommended for my vehicle. He was very attentive to my concerns and my service was finished in the time promised! Overall a very pleasant experience and I will recommend this location to everyone! I'll send them to Jacob and they won't be disappointed!

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Outstanding overall. This is the second vehicle I’ve purchased from Luther Kia, and the experience was excellent both times. Scott was knowledgeable about the product and very professional, but never pushy. He sent me proposals for different cars before I visited in person, and the final price was exactly as described. Jamie in finance was also excellent - she moved quickly, but gave me plenty of time to read the documents before we signed. She also didn’t try to push warranties or other products after I declined. I’ve worked with dozens of dealers in the past, but ... Read More

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DealerRater - Sep 26, 2026

Outstanding overall. This is the second vehicle I’ve purchased from Luther Kia, and the experience was excellent both times. Scott was knowledgeable about the product and very professional, but never pushy. He sent me proposals for different cars before I visited in person, and the final price was exactly as described. Jamie in finance was also excellent - she moved quickly, but gave me plenty of time to read the documents before we signed. She also didn’t try to push warranties or other products after I declined. I’ve worked with dozens of dealers in the past, but Scott and the folks at Luther Kia were some of the best. Can’t recommend them enough if you’re in the market for a new Kia or Nissan.

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Start to finish the process was smooth and professional. Way better than my previous Kia Mankato experience.

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Was treated professionally by the 3 staff members. Process was fast and left the dealership with no unanswered questions

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I hardly ever leave reviews but have to today. My son and I stopped here today to look at vehicles as my son is looking to buy his first car ever. He has $18k saved up. After 1 test drive the sales person said "I'm busy I don't have time to drive multiple vehicles if you don't know what you want". Some of the worst customer service I have seen from a sales person. We went to a dealer down the street who had time for my son. Probably my first and last time at a ... Read More

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Google - Sep 12, 2026

I hardly ever leave reviews but have to today. My son and I stopped here today to look at vehicles as my son is looking to buy his first car ever. He has $18k saved up. After 1 test drive the sales person said "I'm busy I don't have time to drive multiple vehicles if you don't know what you want". Some of the worst customer service I have seen from a sales person. We went to a dealer down the street who had time for my son. Probably my first and last time at a Luther dealership.

My Kia has been with this service center for about 2 months. Should be plenty of time to diagnose a problem. Little to no communications unless self initiated. Still no fix or diagnosis.

Steve was great. No pressure, very knowledgeable. Would recommend Steve. Had a wonderful experience. Thanks

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Easy to work with however, a little inconsiderate of my time. Too much waiting around.

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This is the fourth vehicle I have leased from KIA Inver Grove. I was dealing with their salesperson, Scott Holerud, who I felt was great. I felt that he worked hard for me through the whole process.

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Drove 320+ miles round trip to close a deal on a 2024 Outback Premium after the salesperson (Jacob Gorman) repeatedly confirmed by text that everything was set — including a “washed and ready” text that same morning as we left. About 15 minutes from the dealership, he called to say another salesperson had sold the car to someone else, then laughed when we were upset. No apology from him at any point. The GM, Dave Ramy, was more professional — acknowledged the situation, agreed to reimburse our gas, and said he was considering letting the salesperson go — but we’d also flagged a documented ~80-mile ... Read More

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DealerRater - Aug 29, 2026

Drove 320+ miles round trip to close a deal on a 2024 Outback Premium after the salesperson (Jacob Gorman) repeatedly confirmed by text that everything was set — including a “washed and ready” text that same morning as we left. About 15 minutes from the dealership, he called to say another salesperson had sold the car to someone else, then laughed when we were upset. No apology from him at any point. The GM, Dave Ramy, was more professional — acknowledged the situation, agreed to reimburse our gas, and said he was considering letting the salesperson go — but we’d also flagged a documented ~80-mile odometer discrepancy on our paperwork that morning, which was acknowledged as needing a fix; whether it was ever corrected before the car went to the other buyer, I have no idea. They did offer a genuinely discounted alternative (a higher-trim Outback with double the mileage, priced below our original deal) — a fair offer on its own, just not one we trusted them enough to take at that point. Ended up walking away with nothing after a wasted workday for two people. A confirmed appointment here doesn’t mean much — get everything in writing and don’t count on the car actually being there when you arrive.

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Ahmednor was extremely helpful and made everything easier! Would definitely come back in the future because of my experience

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Very productive and professional, Igor found the exact car with the right interior and steel color I wanted. Brandon in finance was also very Helpful.

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Steve was very knowledgeable, kind and helpful. Not pushy. He explained the process very well.

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My family was very happy with the customer service we received. Nathan was very knowledgeable on all of the cars we test drove. He listened to what we wanted and helped us find the perfect car for our family. We would recommend this dealership to anyone.

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Joe Ray was very friendly and helpful. Buying my K5 GTLine AWD went very smoothly.

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Helpful, knowledgeable staff. Helpful followup shortly after purchase. Only issue was car was only charged to 30%.

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Great experience! Service from both sales and finance was a really positive experience. Helpful information was shared and all questions answered.

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We had a fantastic buying experience here! The entire process was easy, and everyone was super helpful and friendly. Would absolutely come back for future vehicle needs!

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My salesman Jovonie was amazing and so very helpful in my process of finding my car.

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Jovanie is awesome and the customer service from the entire team is top notch! From start to finish they make the car buying process quick and efficient. I will be back for my next car!

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Quick response, Miguel was great to work with and catered to my needs, thank you

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Horrible customer service

Over 2.5 weeks to fix my broken 2021 KIA Forte. How is one supposed to not have a working car. I will not be buying my next car from a dealership that can't get them fixed timely.

Bought a new vehicle from them 6 years ago. Never was impressed with the service. My wife recently brought it in for an oil change and ended up with a thousand dollar bill for general maintenance issues. They totally took advantage of her. We will never return.

Two paid repairs, both failed almost immediately, and this is how it ended: my Kia Sorento being towed away from Luther Service. My 2016 Kia Sorento V6 had been serviced only within the Luther/Kia network, which makes this experience even more disappointing. Before bringing it here, an independent scan had already shown multiple engine-related codes, including misfires and timing/camshaft correlation codes. While driving to the dealership, the vehicle went into limp mode on the highway. Luther Nissan Kia documented that the engine was approximately 4 quarts low on oil in a 6.5-quart system. I specifically told service advisor Stephen Stulz ... Read More

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Google - Jun 25, 2026

Two paid repairs, both failed almost immediately, and this is how it ended: my Kia Sorento being towed away from Luther Service. My 2016 Kia Sorento V6 had been serviced only within the Luther/Kia network, which makes this experience even more disappointing. Before bringing it here, an independent scan had already shown multiple engine-related codes, including misfires and timing/camshaft correlation codes. While driving to the dealership, the vehicle went into limp mode on the highway. Luther Nissan Kia documented that the engine was approximately 4 quarts low on oil in a 6.5-quart system. I specifically told service advisor Stephen Stulz in writing that replacing spark plugs looked like treating a symptom, not the root cause. I asked where the oil went and asked for the root cause to be investigated. Despite that, they charged me for spark plugs and an oil service. When I came to pick up the vehicle, the Check Engine light was already back. Then they charged me again for an oil control valve. That repair also failed almost immediately, with the Check Engine light returning shortly after I left. Only after two paid failed repairs did they move toward a much more serious camshaft / CVVT / timing-related repair estimate of about $5,600. The communication after that was extremely poor. The vehicle stayed with them FOR MONTHS, and for long periods I received no meaningful updates unless I pushed for answers. In my experience, they did not seriously engage with the problem until I filed complaints and took legal action. After that, their explanations kept shifting toward warranty coverage, mileage, possible used-engine (!!!) speculation, and customer authorization instead of directly addressing why the root cause was not properly diagnosed from the beginning. In my opinion, this was a very poor diagnostic process and a very poor customer-service experience. They documented severe oil loss, received a written root-cause concern through their service advisor, charged for multiple repairs that did not fix the vehicle, left the vehicle unresolved for months, and only became responsive after outside pressure. After this experience, I will not use Luther Nissan Kia or any Luther-affiliated service department again. I previously trusted the Luther network with this vehicle, but that trust is gone.

My 2016 Kia Sorento V6 had been serviced only within the Luther/Kia network, which makes this experience even more disappointing. Before bringing it here, an independent scan had already shown multiple engine-related codes, including misfires and timing/camshaft correlation codes. While driving to the dealership, the vehicle went into limp mode on the highway. Luther Nissan Kia documented that the engine was approximately 4 quarts low on oil in a 6.5-quart system. I specifically told service advisor Stephen Stulz in writing that replacing spark plugs looked like treating a symptom, not the root cause. I asked where the oil went and ... Read More

Full review text opened.

DealerRater - Jun 25, 2026

My 2016 Kia Sorento V6 had been serviced only within the Luther/Kia network, which makes this experience even more disappointing. Before bringing it here, an independent scan had already shown multiple engine-related codes, including misfires and timing/camshaft correlation codes. While driving to the dealership, the vehicle went into limp mode on the highway. Luther Nissan Kia documented that the engine was approximately 4 quarts low on oil in a 6.5-quart system. I specifically told service advisor Stephen Stulz in writing that replacing spark plugs looked like treating a symptom, not the root cause. I asked where the oil went and asked for the root cause to be investigated. Despite that, they charged me for spark plugs and an oil service. When I came to pick up the vehicle, the Check Engine light was already back. Then they charged me again for an oil control valve. That repair also failed almost immediately, with the Check Engine light returning shortly after I left. Only after two paid failed repairs did they move toward a much more serious camshaft / CVVT / timing-related repair estimate of about $5,600. The communication after that was extremely poor. The vehicle stayed with them for months, and for long periods I received no meaningful updates unless I pushed for answers. In my experience, they did not seriously engage with the problem until I filed complaints and took legal action. After that, their explanations kept shifting toward warranty coverage, mileage, possible used-engine speculation, and customer authorization instead of directly addressing why the root cause was not properly diagnosed from the beginning. In my opinion, this was a very poor diagnostic process and a very poor customer-service experience. They documented severe oil loss, received a written root-cause concern through their service advisor, charged for multiple repairs that did not fix the vehicle, left the vehicle unresolved for months, and only became responsive after outside pressure. After this experience, I will not use Luther Nissan Kia or any Luther-affiliated service department again. I previously trusted the Luther network with this vehicle, but that trust is gone.

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This is the second vehicle that I have purchased from this dealership. Once again, I had a wonderful experience. Scott Holerud is fantastic to work with. I will continue to go to Luther Kia for both new cars and service

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They were very helpful and patient with me when I was looking for a car. Super friendly!

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I am deeply regretting purchasing my vehicle from Luther Kia-Inver Grove. The sales process was smooth overall, but the customer service seems to be non existent. Not even a month after purchase, I am having electrical issues with my vehicle. I contacted them immediately to get it resolved, but dealing with their service department has been awful. I have connected with 4 people who tell me a manager will call me back which has yet to happen. I was offered an appointment in 4 weeks to get things looked at for a diagnostic appointment. Buying a car is a major investment, and ... Read More

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Google - Jun 2, 2026

I am deeply regretting purchasing my vehicle from Luther Kia-Inver Grove. The sales process was smooth overall, but the customer service seems to be non existent. Not even a month after purchase, I am having electrical issues with my vehicle. I contacted them immediately to get it resolved, but dealing with their service department has been awful. I have connected with 4 people who tell me a manager will call me back which has yet to happen. I was offered an appointment in 4 weeks to get things looked at for a diagnostic appointment. Buying a car is a major investment, and a reputable dealership should stand behind what they sell. For them claiming they lead the way with excellent customer service, it’s been empty promises and zero accountability. Take your business and your hard-earned money elsewhere to a place that actually values their customers and doesn’t ghost you when a problem arises.

As always, courteous, competent and friendly! Easily the best service department I have ever experienced.

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Failed at keeping a simple appointment for a test drive. Showed up and was made to wait 30 minutes in their dingy service waiting area while I see multiple sales people stand around picking their butts - in some ways how you’re treated at the dealership is just as telling as actually being able to drive the car

We had a really good experience in the vicinity. So the staff welcomed us well. Excellent service

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